From course preparation to welcoming learners
Whether you are launching your first course or improving an existing academy, start with what your course and team need. Identify what you have prepared, find your next step, and prepare a support request to discuss with the Byaan team.
Onboarding and support scope are agreed according to the institution's needs and plan.
Onboarding and customer success journeyOrganised lessons, tested registration and payment, and staff who know how to support your learners.
Let's start with clear steps
Start with one course and test registration and learning with your team before inviting learners. Discuss the help you need at each step with Byaan.
Define the course name, price, and audience. Organise lessons and assessments or live training dates, and review completion requirements.
The instructor or course content owner.
Try registration and a test payment for a paid course, then open lessons and take the assessment with a test learner account. Note anything needing explanation or adjustment.
The instructor and the registration and collections owner.
Assign someone to answer registration questions and someone to follow attendance and results. Collect your team's questions and technical issues to discuss with Byaan through the agreed support channel.
The academy manager and the coordinator who contacts Byaan.
Your first step towards a success story
Check off what you have completed. Your first remaining step will appear, and you can prepare a summary of what is ready and where you need the Byaan team's help.
Byaan supports you as you run your academy
Choose the closest scenario and see what information to share with the team. Describe what happened, then prepare a support request in the contact form.
You have added the course description and lessons and want to know what remains before learners can enrol.
Name the screen you reached and review course publication and registration settings with the academy administrator or user guide.
Institution coordinator → onboarding owner or agreed support channel.
Review the course page with a learner account and confirm that course information and registration appear as intended.
Describe the impact and steps only. Do not include passwords or learners' personal data.
Scope, service hours, and handling priorities are set in the agreement. These examples do not specify a response time.
From course preparation to welcoming learners
Preparing the course, helping your team learn the system, and asking for support when needed.
Choose one course and define the content and learners that will use Byaan. Test registration and lessons with your team, then discuss adding other courses gradually after reviewing the academy's needs.
Prepare each person's daily tasks: teaching lessons and reviewing assessments for the instructor, and following enrolments and payments for registration staff. Try them on a specific course and collect questions. Any onboarding or training sessions needed are discussed according to your subscription services.
Your academy team handles content, registration, and fee policy questions. For technical issues, collect a description, the time it happened, and the steps before it, then contact Byaan through the agreed support channel.
Choose your next course, identify your team's needs, and prepare a summary so we can discuss how to start and welcome learners.
