Train them for the situation.See the effect of every decision.
From handling a café order as a barista in a setting like Starbucks to BLS resuscitation, CPHQ, nursing, and accounting exam simulations. Try 14 experiences and explore the interactive lab for learning support.
Your role: barista on a busy shiftA custom order. A waiting queue.
“
An iced latte with oat milk and no sweetened syrup. Is it suitable for my milk allergy?
How do you confirm the order before preparing it?Choose your response and continue the situation in an interactive window.
✦The same order. Different decisions, different quality.
14 experiences and a learning lab · No sign-up required
Which situation do you want your learners to master?
Each card opens a complete experience: make decisions, put steps in order, match items, or take a practice test, then review your results and the explanations.
Workplace decisions and procedure sequences
Barista in a café like Starbucks
A busy shift in a café like Starbucks: the barista confirms the order, checks drink customizations, and coordinates preparation and handoff with the team while maintaining quality.
What will you practice?
New café employees and hospitality institute trainees completing a café onboarding program.
Confirm drink size and customizations, and check ingredient information when a customer asks about allergies.
Organize preparation according to the café's recipes and approved hygiene procedures, and communicate with a colleague when orders build up.
Check the drink against the order before handing it over, and handle an incorrect order according to café policy.
The trainer reviews order confirmation, workflow, communication, and error handling. Content is tailored to the organization's recipes and policies. Starbucks illustrates the workplace setting; this scenario is independent and unaffiliated.
Try it, see your results, and try again
Healthcare scenario and decision sequence
BLS resuscitation simulation
An adult collapses at work. Participants practice recognizing the emergency, activating a response, coordinating resuscitation team roles, and using an AED in a simulated situation.
What will you practice?
BLS trainees at health institutes and company response teams, supervised by a qualified instructor.
Assess scene safety and information about the person's responsiveness and breathing, and identify the need to activate an emergency response.
Make decisions about starting resuscitation and using an automated external defibrillator (AED) under the instructor's approved protocol.
Assign roles and communicate clearly with the team, then review decisions and response delays during the debrief.
The instructor reviews the decision sequence, communication, and role allocation against the organization's protocol. Digital simulation supports hands-on manikin training; it cannot independently measure compression quality or award BLS certification.
Try it, see your results, and try again
Branching quality project · 8 stages
CPHQ healthcare quality course simulation
Lead a project to reduce patient waiting times: validate data, analyze causes, test an intervention, and respond to team resistance and safety signals. Your decisions determine the path and whether the change is ready to scale.
What will you practice?
CPHQ course participants and quality and patient safety teams.
Choose different paths for the project charter, measurement, cause analysis, and intervention.
Interpret fictional data, test results, and balancing measures, and respond to management pressure and team concerns.
Recommend a course of action to the quality committee, review readiness criteria and the cumulative impact of your decisions, and return to any decision to test another path.
Eight decisions per attempt, with branching paths, an evidence file, cumulative indicators, a readiness checklist, and five possible endings. Review why scaling was approved or why further learning, safety work, or measurement improvements are needed.
Try it, see your results, and try again
Nursing practice test
Prometric nursing exam
Practice scenario-based nursing questions and identify the priority and most appropriate action. Review the questions, then see your results and why each answer is correct.
What will you practice?
Nursing graduates and participants in professional licensing exam preparation programs.
Choose an answer in five original nursing scenarios.
Flag questions for review, move between them, and change your choices.
Finish the practice test to see corrections and your results by domain.
A result for every question, with an explanation of the correct decision and areas to review. The result applies to this short practice test and is not equivalent to the official exam assessment.
Try it, see your results, and try again
Professional exam with detailed feedback
SOCPA Fellowship exam
Try questions on journal entries, adjustments, inventory, depreciation, and break-even analysis, then review your results and the solution steps for each question.
What will you practice?
Accountants, accounting students, and participants in SOCPA Fellowship preparation programs.
Answer five original accounting questions.
Move between questions and flag those you want to review.
Finish the attempt to read the solutions, explanations, and results by domain.
The number of correct answers across financial and management accounting, with explanations. The result applies to this example and does not determine readiness for the Fellowship exam.
Try it, see your results, and try again
Dialogue and branching decisions
De-escalating an angry customer's complaint
Does your employee listen and find the cause, or make a promise they cannot keep? Try the example as a learner support officer.
What will you practice?
Customer service and learner affairs teams in institutes and academies.
Receives a complaint from a learner who missed a paid lecture.
Chooses a response, then handles the information and objections that choice reveals.
Identifies an action that can be carried out and checks that the learner can access the solution.
The response sequence, the effect of unauthorized promises, and the difference between ending a call and solving the problem. This experience expands the customer service template into educational branches.
Try it, see your results, and try again
Workplace conversations and decisions
Retail sales and exchanges
One customer is looking for a product; another wants an exchange. The employee practices understanding needs, explaining options, and applying store policy without making unauthorized promises.
What will you practice?
Sales and customer service staff, and participants in retail programs at companies and institutes.
Ask about the customer's needs and compare suitable options without pressuring them to buy an unsuitable product.
Check the receipt, product condition, and exchange terms under store policy.
Explain the decision clearly and escalate exceptions to an authorized person when needed.
The trainer reviews needs discovery, accurate policy explanations, and adherence to the employee's authority, discussing how each decision affects the customer experience.
Try it, see your results, and try again
Conversation and cross-department coordination
Welcoming guests and resolving booking issues
A guest arrives before their room is ready. The receptionist practices verifying the booking, protecting guest information, and coordinating a realistic solution with operations.
What will you practice?
Hotel employees, tourism and hospitality institute trainees, and workplace onboarding participants.
Verify the booking and identity under the property's procedures while protecting guest information.
Contact the responsible department to confirm room readiness and available alternatives.
Explain options and expected timing based on verified information, and record agreements for follow-up.
The trainer reviews verification, privacy protection, cross-department communication, and adherence to approved alternatives and authority.
Try it, see your results, and try again
Branching Scenario
Leading a team through a data crisis
News of a data leak reaches customers. How does the leader gather information, organize the response and communicate with stakeholders?
What will you practice?
Department managers and leadership teams in crisis management programs.
Reads an initial data-crisis report with conflicting information.
Chooses between gathering facts, escalation and customer communication.
Follows containment and recovery according to the scenario path.
The order and reasoning behind decisions, and messages sent before the information was complete. The trainer adapts the situation to the organization's approved response plan.
Try it, see your results, and try again
Operational checks and corrective decisions
Food safety before the shift
An entry in the refrigeration log and an unlabeled product. The café or restaurant team practices identifying noncompliance, stopping use of a questionable product, and notifying the responsible person.
What will you practice?
Café and restaurant employees, and participants in hospitality, quality, and occupational safety programs.
Review storage records and identification labels against the facility's approved food safety plan.
Identify products or equipment requiring corrective action and prevent their use pending review by the responsible person.
Document the observation, notify the supervisor, and verify completion of the action under facility policy.
The trainer reviews risk detection, action sequence, and documentation. Storage and allergen-handling conditions are set according to the facility's plan and local requirements.
Try it, see your results, and try again
A guided sequence of actions
Responding to a chemical spill
An unknown substance in a laboratory corridor. The learner practices identifying what they need to know, sequencing actions and recognizing when a specialist team is needed.
What will you practice?
Occupational safety learners and laboratory operations teams.
Reads the spill description and available information about the substance.
Chooses the next step in a sequential scenario.
Connects the decision to safety data and the approved emergency plan.
Where the action sequence went wrong and the related feedback, for discussion within the safety course.
Try it, see your results, and try again
Matching lab
Matching hazard symbols and protective equipment
Test learners' ability to connect a symbol to its meaning and a situation to its requirements, beyond simply recalling equipment names.
What will you practice?
New employees and learners in basic safety courses.
Reviews a set of safety symbols and concepts.
Matches each item to the corresponding meaning or application in the exercise.
Receives corrections for inaccurate matches.
Concepts the learner confuses, with the explanations or repeated practice needed.
Try it, see your results, and try again
Emergencies and branching decisions
Workplace first aid
An injury or fall during the working day. The trainee identifies scene hazards and the priority for requesting help, then chooses an appropriate action within their training until specialists arrive.
What will you practice?
Company employees, institute trainees, and safety teams in a first-aid program supervised by a specialist.
Check scene safety and choose suitable protective measures before approaching the injured person.
Review the person's condition, request emergency services when needed, and choose appropriate care within the limits of your training.
Monitor available information about the injured person and give the ambulance team a clear account of the incident and actions taken.
The trainer can see the trainee's priorities, decisions to request help, and actions needing review. A specialist reviews the scenario against the organization's protocols, and hands-on training completes the skills practice.
Try it, see your results, and try again
Response and communication decisions
Responding to a clinical emergency
A patient's condition suddenly deteriorates in a training ward. Choose when to escalate, how to report, and how to hand over information within your role and under supervision.
What will you practice?
Healthcare program learners supervised by a qualified specialist.
Enters a clinical scenario tailored to the training task.
Interacts with the case and available information and indicators.
Reviews decisions and the attempt result with the trainer.
The trainer reviews escalation timing, reporting clarity, and documentation. This experience demonstrates communication and response decisions. Institutional simulations are adapted to the organization's protocols under specialist supervision.
Try it, see your results, and try again
7 activities · 12 additional interactive levels
Interactive learning lab
Counting, budgeting, reading and planning, plus dragging, sorting, card sequencing and robot route programming. Graded levels, hints and specialist observations.
What will you practice?
For children and older learners who need support with learning skills, guided by a specialist and their current skill level.
Move and reorder cards, then run a robot program across seven separate tabs.
Use hints when needed, with challenge increasing after independent progress.
Educational observations of attempts and support used, not a diagnosis or a standardized assessment. Answers are not saved.
Independent demonstrations of training approaches in Byaan. An organization's scenario can be tailored to its procedures and enabled services. Starbucks is mentioned to illustrate the café setting; it does not imply a partnership or endorsement.
From a decision to better training
See where the learner struggled and what they need to practice.
Review the sequence of decisions, feedback and alternative paths. Discuss the decision that changed the outcome, then try again before facing the situation at work.
The same order. Different decisions, different quality.
A custom order during a busy shift.
↓Confirm the order↓
Prepare with clear instructions
↓Skip the check↓
Correct the order before handing it over
↓Make a promise without checking↓
Clarify what the customer can expect
Choose the interaction that serves the skill.
Each choice opens a different situation
Connect alternatives to different next steps. Learners can return to try another response and compare what happened along each path.
Indicators that reveal the cost of a decision
In variable-based simulations, define indicators such as risk and readiness. Track the effect of choices and conditions for moving between steps.
More than questions and choices
Use procedure sequencing, matching, selecting within an image or timed analysis according to the skill the exercise tests.
An attempt you can review
Review decisions, feedback and alternative paths. Use attempt reports to identify what needs explanation or further practice.
Simulation
How can your academy use simulations?
Does every card open a simulation I can complete?
Yes. All 14 experiences can be completed: decision simulations, sequencing, matching, and practice tests with corrections, answer explanations, and retries, without signing up.
How does a test differ from a branching simulation?
A test asks for an answer. In a branching simulation, the learner's choice changes the next step and the information they see. The trainer can discuss the decisions that led to the result and explore alternatives.
How do I identify what the learner needs after an attempt?
Review mistakes, choices and the attempt result. If, for example, the learner repeatedly makes promises before checking authorization, provide practice on that skill and ask them to try again.
Is this experience connected to an academy account?
The experience on this page is a local demonstration that works without sign-up. Creating and publishing scenarios and recording trainee attempts in the system depend on the simulation type and services enabled for your academy.
Is the barista simulation official Starbucks training?
It is an independent simulation in a café setting like Starbucks, demonstrating training in Byaan. It is not affiliated with or endorsed by the brand, and can be tailored to your organization's recipes and procedures.
Are the CPHQ, Prometric, and SOCPA examples official exams?
These are original training examples demonstrating learning and preparation in Byaan. CPHQ is a quality improvement exercise, Prometric is a nursing practice test, and SOCPA is a set of accounting practice questions. They are not the certifying bodies' exams, do not award their certifications, and do not guarantee a pass.
Put a situation from your course in front of your learners.
Start with a recurring complaint, a procedure employees get wrong or a difficult program decision. Build a scenario around it and review what changes with each attempt.
